On-Site Training Program
Create a Customer Service Culture - 1 day
Every time an organisation performs a service for the customer, the customer consciously or unconsciously assesses the quality of that service. Everyone who comes into contact with your organisation carries around in their head a "service report card', which is used to grade the level of excellence. This means we must understand and manage the customer's "Moments of Truth". This two- day program is designed to create awareness of "Customer Needs".
Details:
"Moments of Truth", customers report card, Define internal/external customers, what customers expect, assess your company policies, devise strategies for superior service, build rapport by using phone power, procedures to solve customer problems.
Attendees:
Anyone who wants to meet and exceed customer expectations.
To organize on-site or venue training, please contact Elaine 0780175536 or email ebylos@gmail.com
