On-Site Training Program
Communication and People Management - 1 day
The purpose of communication is Persuasion. The idea is that every communication will be based on Purpose, Process and People. "People Problems" are usually "Communication Problems" Identify your predominant behaviour style and learn how to identify and to adapt to the needs of others. You will learn to improvise in situations you have not faced previously. This course provides the self-assessment and self-knowledge in order to tap into the learner's creativity, confidence, prior learning and experience.
Details:
* Road map to identify your predominant behaviour, and adapt your behaviour to reduce tension,
* Build relationships, and communicate non-defensively,
* Listen to learn and avoid misunderstandings,
* Assert yourself while respecting others, create rapport.
Attendees:
Anyone who wants to build and maintain relationships with internal and external customers.
All training begins with understanding self. The learner can move forward to start mentoring, and coaching others to reach the same outcomes, once they have an awareness and understanding of their values, principles, purpose and standard of ethics.
To organize on-site or venue training, please contact Elaine on 0780175536 or email ebylos@gmail.com
