Series Eight: Managing Everyday Conflict
Conflict. We confront it everyday. We can't ignore it. We can't cover it up. We cannot allow it to go unchecked.
What we can do is learn how to apply a conflict management system, which will give you an indispensable tool for those improving crucial management capabilities that make you stand out as an excellent manager.
The inter-dependency of people and departments, and the scarcity of resources in most businesses create opportunities for conflict to erupt. This one-day course will give you the self-awareness, plus the attitude and skills, to prevent conflict through "proactive" management.
Course details:
* Identify within-group and between-group conflicts
* Pros and cons of conflict
* Analise work group pressures
* Evaluate potential conflict areas in your organization
* Assess your predominant conflict response?
* Discuss the different responses
* Case studies to resolve work related conflict situations
* Combine assertive/listening techniques to solve problems and conflict
* Eight step procedure for dealing with conflict
On completion the participants will:
1. Gain increased respect from colleagues and support staff
2. Relieve stress and frustration - your own and throughout the organization
3. Free -up your time for more important issues
4. Apply inter-personal skills that build relationships
5. Gauge the positive and negative of conflict
6. Increase job satisfaction and performance
7. Put conflict resolution strategies into practice
